Cancellation and Refund Policy

Return, Exchange & Refund Policy

1. Returns or exchanges are accepted only for manufacturing defects or incorrect items delivered.

2. Issues must be reported within 72 hours of delivery, along with an unboxing video or clear photos.

3. Customized, engraved, or made-to-order jewellery cannot be returned or refunded.

4. Exchange value will be based on current market rate at the time of exchange.

5. Refunds, if approved, will be processed to the original payment method within a reasonable timeframe..

[Note]❗ Normal wear & tear, color variation, or weight difference within tolerance is not considered a defect.

Pricing & Gold Rate Policy

1. Jewellery prices are based on prevailing gold/silver rates, wastage, making charges, and GST.

2. Rates are subject to change without prior notice due to market fluctuations.

3. Final billing will be calculated at the rate applicable on the date of purchase or payment.

4. Minor variations in weight or design may occur due to craftsmanship.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: spiriyajewel@gmail.com
Phone: +91 +91 63838 15088
Address: Sri Priya Jewellery, West Masi Street, Madurai, Tamil Nadu – 625001